Shipping Policy

Production and Shipping Information

Order Sync Overview

Once an order is placed on your store, it will be synchronised to the ShineOn platform within 1-12 hours, depending on how many orders your store has had recently. Risk analysis checks take place within 1 hour of the order reaching us.

Invoices for all orders are generated every 12 hours (at 7am and 7pm EST), and if you have automatic payments setup, the invoices will be automatically paid at these times.

Production & Shipping Timescales

Production usually takes 2 business days (maximum of 5). Once the item ships, the tracking information is fed back to your store automatically and the customer is usually emailed the tracking number.

Delivery times are as follows:

United States: 2-5 transit days
Canada: 3-7 transit days
Europe: 4-8 transit days
Rest of the world: 6-10 transit days

Orders of multiple items may ship separately for expediency, but there's no extra charge for this beyond the usual multi-item shipping rates.

Gift Box & Packaging

Most products ship inside our luxury gift box, which is included within the shipping costs. Each item gets its own box.
Keychains and single charms come in a black velvet pouch
FPS items come in a standard black pouch

Shipping Restrictions

Due to restrictions, we're unable to ship items to the following countries: